I was so excited about the prices of these great products that I went a little crazy on my very first online purchase with ELF. Shipping took forever and when it finally arrived it was missing 2 of the most expensive items I ordered.
I contacted them through the chat app on their website and was told it would be shipped out to me. It took them OVER a WEEK to reship, then another 9 days for FedEx to get it to me.. since when does FedEx take 9 days to get a package from California to Illinois? I cannot believe how slow the shipping is.
It's not even a FedEx issue, it takes them forever just to get it out of the distribution center! I will never order from this company again.
Product or Service Mentioned: Elf Cosmetics Shipping Service.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
I liked: Products and price.
I didn't like: Customer service over all.