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I selected the wrong address to ship my order, as I didn't realise how slow the shipping would be. Ok, fine I understand I can't change or cancel. So I will contact FedEx to resolve the issue. I was provided an incorrect tracking number, so incorrect, that FedEx didn't...
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2.3
I liked
  • Products and prices
I didn't like
  • Atrocious customer service and auto emails
  • Shipping time-frame
  • Customer service
#1193260
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I am the client, who brings them money, can not place the order for several months because of an error on the site, but they showed absolutely no desire to eliminate the problem. I lost a lot of time trying, changing the browser, changing the account, cleaning the...
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#1169861
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I will probably never order from elf again. Ordered on the 1/1 and didn't get any emails about it. I emailed them 2x about it and both times got the same response (it was like some pre-written thing that they probably send to everyone who complains to get them to shut...
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2.1
I liked
  • Price
I didn't like
  • Shipping time-frame
  • Customer service over all
  • Atrocious customer service and auto emails
#1168041
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Elf Cosmetics - Slowest shipping in the world

Ordered my shipment 1/5/2018 it is now 1/11/2018 and I was notified of a tracking number to get my shipment on the 19th. So... 6 days to process and 8 more to ship? Not worth it for cheap makeup.
3.0
Details
Advertised vs Delivered
Price Affordability
#1167234
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Elf Cosmetics - It’s 2018 and it’s a major cosmetics company

Why on earth does it need to take TWENTY days after I place an order for my items to arrive? I would have never bothered had I known it would take so long. Unbelievable.
#1166460
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I placed my order on 12/29. By 1/2, the tracking number still hasn't been updated. Because of the extra delay, I chatted with a customer service representative online and she said that unfortunately I cannot change my shipping address. I had told her I would not be at...
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#1162694
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I like the few items I ordered from Elf, (ie.. Eye refresh roller, under eye concealer, lipliner) but it took sooo long to arrive after it shipped that I dont think I'll be ordering from them which is a shame since I do like the products.
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Anonymous
DebbieFarren42

Also, they will not allow me to review any of my products on their site, keeps saying "page you're looking for cant be found" each time I hit the "write a review" which I fin...

3.2
#1154933
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Elf Cosmetics - My order was lost

They had a free shipping deal so I said why not? I ordered just two things because it was for a Christmas gift. Never recived the confirmation email. When I contacted them, the only thing I got was the tracking number. So I track my package and it says it’s being shipped back to the seller. End of the story, they lost my package.
1.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1150587
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Great customer service. I Talked to Tanya who was so helpful. I'm a fan!!! As a retired person, I appreciate quality products that fit my budget. I greatly appreciate a company with caring people that will listen and understand my questions. The only thing I don't like...
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5.0
I liked
  • Products and customer service
#1148874
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Elf Cosmetics - Disappointed

This company did not send my package when I clearly paid for it... and it even took money off of my card. DO NOT ORDER FROM THIS SITE! customer service was also no help as they did not answer my emails.
#1142473
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