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Great customer service. I Talked to Tanya who was so helpful. I'm a fan!!! As a retired person, I appreciate quality products that fit my budget. I greatly appreciate a company with caring people that will listen and understand my questions. The only thing I don't like...
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5.0
I liked
  • Products and customer service
#1148874
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ALL, yes I said ALL, of the women in the Customer Service Department suck! They need to find another job that will make them happy. They will click on you if you give them an attitude or better yet, they will click on you when you ask them for their name. They do not...
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#1114665
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E.L.F was having a very nice sale. In June 2017 I purchased about $35.00 worth of makeup. About a week later the post office delivered a notice that I owed $10.30 for my package. I contacted E.L.F via instant chat. She told me to return the package, and they will...
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2.5
#1076544
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Elf Cosmetics - My order was lost

Elf Cosmetics
#1150587
1.7
Details
They had a free shipping deal so I said why not? I ordered just two things because it was for a Christmas gift. Never recived the confirmation email. When I contacted them, the only thing I got was the tracking number. So I track my package and it says it’s being shipped back to the seller. End of the story, they lost my package.
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Elf Cosmetics - Disappointed

Elf Cosmetics
#1142473
This company did not send my package when I clearly paid for it... and it even took money off of my card. DO NOT ORDER FROM THIS SITE! customer service was also no help as they did not answer my emails.
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Elf Cosmetics - They switched deliveries with another girl

Elf Cosmetics
#1100162
1.8
Details
Long story short I got someone else's delivery and I assume she got mine. I reached out to elf on two separate occasions and both times the person i delt with just stopped responding. At one point I got a generic email saying call this number for further support. I just wanted my correct order. I have never been more disappointed in an online order ever.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Elf Cosmetics - I used to Alpha mascara in my eyes got swollen not once but twice and it takes up to 2 weeks for the swole to come down I've been to the hospital and I'm going back again so now I know for a fact it's
1/1

Elf Cosmetics - I used to Alpha mascara in my eyes got swollen not once but twice and it takes up to 2 weeks for the swole to come down I've been to the hospital and I'm going back again so now I know for a fact it's

Elf Cosmetics
#1061505
Yes I have I have pictures I have bills I have the mascara and I just took another picture today how my eye gets my face and nobody gets a hold of me I'm not a happy camper right now I was going on vacation next month and I cannot go now cuz of this issue
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I've been shopping online for years now and I've had my worst online shopping experience with E.L.F. I suggest you to not buy from them, If you are not in the UK or the US . Let me give you the whole story. First of all, the minute I get to their webpage, I choose...
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2.2
I liked
  • Products and price
I didn't like
  • Website the customer service
  • Atrocious customer service and auto emails
  • Customer service over all
#1026018
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Ordered in October 2016. Being that the holiday season was approaching and that I have an APO address, I wasn't worried about shipping time because it generally takes longer (BTW, I have NEVER had a package go missing while living abroad with an APO address). Well,...
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2.6
#1024569
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If i'd known about Elf before I got to the store, I would have looked at the reviews & not bought it. I purchased the liquid eye liner tried to use it the next day and nothing came out. I shook it, tapped it and one eye got a uneven line where some came out and some...
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1.5
I didn't like
  • Waterproof eyeliner pen black black
#1022361
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I emailed this letter 2/2/17 and received a blanket response back, and still have not received the product I ordered and paid for. I am voicing my disappointment with your company and services that I have been exclusively using for approximately the last five years....
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2.3
#1004937
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Elf Cosmetics - Elf mineral infused facial primer product amount
Elf Cosmetics - Elf mineral infused facial primer product amount
Elf Cosmetics - Elf mineral infused facial primer product amount
Purchased this product and liked it EXCEPT after about a month of use it was empty. Upon inspection of the container and taking it apart I realized the base of the container is for appearance only. The minuscule amount of product (0.47 oz 14 mL) is located in the cap...
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Anonymous
Gill

I'm so confused how you couldn't know the amount of the product you were buying, for a couple reasons - the amount is indicated on the website (so you see 0.47 oz; or for the ...

1.0
I didn't like
  • Product amount for price
#1004050
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I have had the exact problem as the previous reviewer. They send a shipping confirmation and DO NOT give the order to Fed Ex. The only reason they send the shipping confirmation is so that they can charge your card - then abscond with your funds. Why are they still...
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1.6
#996022
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Okay well I kind of want to know what I should do. I used the wrong email while placing an order, as in I didn't put the "L" at the end of Gmail.com. so I changed it ilon my account information , and updated it to see if it changed on my placed order too, but instead...
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Anonymous
anonymous

The same thing happened to me and i just had to change browser but i emailed them and they didnt answer

3.1
#991795
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