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To Whom It may Concern: I have never experienced worse customer service in my life than I just have at the ELF store located on South Oyster Bay Road in Plainview New York. I had a 4:30 appointment on Saturday January 5, 2019 to have my daughters make up done.

I walked in from the pouring ran after trying to find a parking spot at 4:38 pm. I was told that the make up โ€œartistโ€ was is in the bathroom and that they would not honor the appointment because she had a 5:00 appointment coming in. Jenny, was BEYOND condescending to me. I explained that all I needed was my daughters eye make up done.

She responded that she couldnโ€™t take the appointment because she had to โ€œclean her brushes before her next appointment came inโ€. She then explained that "2 girls just went on break and the 5:00 appointment was being done by the girl as the cashier, so she need to be on the floorโ€. Mind you the store was absolutely empty. That excuse sounded absolutely ridiculous to me .

At this point, I was getting no where and asked for the manager. I was shocked when she told me that she was the manager. ELF cosmetics should be horrified that Jenny is managing one of your stores!!!!! She should be fired immediately!!!

I explained that my daughter still had 15 minutes, at this point, left of her appointment. She refused to even try to help the situation. She just walked away from me. There was ample time for her to do my daughters makeup.

And the 5:00 appointment wasnโ€™t even hers!!!! I had planned on purchasing my daughter several products.

It was beyond upsetting.This girl, Jenny, needs to be spoken to and I would like an apology for her awful attitude. I look forward to hearing a response back from a representative of ELF cosmetics.

Sincerely,

Lauren

Location: New York, New York

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